Bringing transformation and innovation to every industry
Fpzsgroup has the industry knowledge and experience businesses need to grow and lead in their markets. Here’s just a sample of the industries we support.
Bringing digital to every industry
Industry solutions that deliver tangible results for your busine
We’re helping the world’s biggest investment banks drive transformation through people, design, insights and technology. From trade execution to risk management and regulatory compliance, our business solutions help clients in a variety of sub-sectors and across all asset classes. Using advanced technologies – both open source and the Microsoft platform – our clients experience positive results from our innovative solutions.
UX Design, digital strategy
Custom trading applications and tooling
Digital UX, data consolidation and analytics
RPA, predictive analytics, algorithms, and distribution
Business SituationDisparate systems and manual processes across almost 30 customer care locations were causing a fragmented view of customer activities. The company desired a global solution that would harmonize customer service and sales operations and, ultimately, improve the customer experience.
“Fpzsgroup has proven to be a highly competent and knowledgeable technology partner.”
SolutionFpzsgroup evaluated the myriad systems in use at the customer and designed a solution to boost efficiencies for service and sales. Microsoft Dynamics CRM for Contact Center solution – built on the Dynamics platform – is being deployed to over 500 customer care and field sales workers across 8 countries in two regions: Europe & Asia/Pacific.
ResultsNow, with a unified view of customers, service workers can easily identify callers and review history prior to answering calls. The solution has improved information integrity, allows for more efficient management of customer issues, simplifies reporting, and empowers sales leaders to accurately track performance and campaigns. Mobile capabilities enable sales representatives to map out customer visits and plan activities in a time-efficient way.
- Customer care representatives easily review customers’ profiles and history so they can proactively greet customers, understand their needs and efficiently handle requests.
- Sales representatives spend more time interacting with customers and building relationships, rather than manually updating customer data via spreadsheets and email.
- Dealers and retailers enjoy a positive customer experience by communicating with well-informed workers.